Women's Designer Fashion & Luxury Clothing

We’ve simplified our returns process to make it quicker and more sustainable. From now on, US orders will no longer include a paper dispatch note - instead, everything is managed online through our Returns Portal.

You’ll be able to:

Start your return quickly and easily online
Select the items you’re sending back without needing paperwork
Enjoy a fully digital, paperless process

To make a free return, simply start your return in our Returns Portal.

Shopping Online:

You can shop online anytime on our secure website www.meandem.com/us

+ Simply browse and select the item(s) and size(s) you want to purchase and click ‘ADD TO BAG’

+ Click ‘MY SHOPPING BAG’ (top right hand side of the page) and ensure the item(s) and pricing is correct (including any applicable discount codes). You can continue to shop or browse the site at any time and return back to ‘MY SHOPPING BAG’ when you are ready to purchase. Your item(s) will remain in your bag until purchased.

+ When you have chosen and are satisfied with the item(s) in ‘MY SHOPPING BAG’, Click the ‘PROCEED TO CHECKOUT’ button

+ Select your ‘CHECKOUT METHOD’ (Create/Login to your ME+EM Account or Checkout as Guest)

+ Proceed to follow the very simple prompts on your screen through our secure Checkout process

+ Once your order has been placed successfully, you will receive an Order Confirmation email.

If you are experiencing any problems, please contact Customer Care by emailing enquiries@meandem.com or 1-800-346-3108 (05:00 - 17:30 Mon – Fri + 05:00 – 13:00 Sat). before proceeding with your order.

You can shop with ME+EM without creating an account. However, when you register with us and log in to your account you will enjoy the following benefits:

+ Track your orders and review past purchases and order history

+ Monitor and review current and previous order statuses including Returns history and updates

+ Receive news about Exclusive Offers, Previews and New Arrivals before anyone else

+ Stay up to date with your Store and Gift Card credit

You will receive an Order Confirmation email once your order has been successfully placed.

Please be sure to check the email address you have entered is correct and if you have not received a confirmation email to check your Spam/Junk folder first.

If you can’t find your order confirmation email, you may check your ‘MY ACCOUNT’>’MY ORDERS’ section or contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108.

+ Click ‘THE CIRCLE SHOPPING BAG ICON’ (top right hand side of the page)

+ Click ‘REVIEW BAG AND CHECKOUT’

+ Click ‘PROMOTIONAL CODE’, then enter the Discount/Promotional Code and click ‘APPLY’. Your Shopping Bag page will refresh showing the correct discount price, and a message will appear at the top of the page to confirm if the code has been successfully applied.

Please Note: When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.

All of our Promotional/Discount Offers are subject to the below Terms + Conditions:

+ Click ‘REVIEW BAG AND CHECKOUT’

Unless we specify otherwise, all of our Promotional/Discount Offers are subject to the below Terms + Conditions. Additional terms may apply to a specific offer and will be provided in connection with that specific offer.

+ Valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated

+ Cannot be used in conjunction with any other offer. + Valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period and previous purchases are not eligible.

+ They may not be valid in stores unless otherwise stated.

+ If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund.

+ Promotional codes are for use by the intended recipient only and proof of entitlement may be requested.

+ All orders are subject to acceptance and any improper use of promotional codes may result in the cancellation of your order.

+ Specific offer terms and conditions are provided with each Promotional Code - for specific information relevant to that offer, please refer to marketing material on which it is featured.

+ All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

+ Orders cannot be amended once placed and promotional codes cannot be applied retrospectively.

If you are experiencing any problems, please contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108 before proceeding with your order as we are unable to amend orders once they are placed or apply discounts retrospectively.

Unfortunately we cannot amend orders once they are placed. There may be limited circumstances where you can cancel an order immediately after placing it. Please contact Customer Care on 1-800-346-3108 within 15 minutes of placing your order. If you reach us in this window, we will do our very best to cancel it - but cancellation is not guaranteed, as your order may already be processing in our warehouse. You can check our Customer Care opening hours here. If we’re unable to cancel your order, you can use our free returns service.

If something is missing from your order, in the first instance please check your Shipment Confirmation email and your ME+EM invoice to see if your order has been part-dispatched. The missing item may have been on pre-purchase and will be dispatched at a later date. This information will be visible in the Product Description online. If the missing item is not on pre-purchase please call Customer Care immediately who will investigate for you.

If you find a discrepancy, please contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108.

We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay and Google Pay.

All transactions within the USA are taken in US Dollars ($) at or prior to our acceptance of an order. If shopping within the USA for delivery to a USA address and your credit card is set up in any other currency, the rate of exchange will be that of your card issuer, and you may be charged an international fee by them.

To help ensure that your shopping experience is safe, simple and secure, we use Secure Socket Layer (SSL) Technology. This encrypts and protects the data you send us over the Internet. If SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out more information about the SSL digital certificate registration. Transactions are processed by our third party payment processors Adyen and Stripe in accordance with industry standard security practices.

If an order is gateway rejected due to our security settings, please note that if you attempt the order multiple times the bank will hold these funds in a pending status for up to 7 days. Please do not reattempt your orders, instead contact the Customer Care Team at 1-800-346-3108 who will be able to assist you.

If you would prefer to place an order by telephone, please contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108.

Unfortunately, once orders have been placed the address cannot be amended. There may be limited circumstances where you can cancel an order immediately after placing it. Please contact Customer Care on 1-800-346-3108 within 15 minutes of placing your order. If you reach us in this window, we will do our very best to cancel it - but cancellation is not guaranteed, as your order may already be processing in our warehouse. You can check our Customer Care opening hours here.

Depending on your chosen delivery method, you will either automatically receive tracking updates or will receive details of how to track your delivery.

For any other tracking information please contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108 and we will provide you with your order’s tracking details.

Severe weather across the US is currently impacting logistics networks nationwide, which may result in delays with your carrier.

We hope you love your new investment piece. However, if for any reason you are not completely satisfied with your purchase, we offer a Free US Returns and Exchanges policy. Please note: Online orders cannot be returned to a store, but instead must be sent back via our online returns process. Valid returns will be refunded to the original payment method. Please note that the original shipping fee is non-refundable on returns.

To process your return, please follow the instructions on the card enclosed with your order. By scanning the QR code you will be directed to our online returns portal where you can follow the quick and easy steps. You can also access the online returns HERE.

All products must be returned within 14 days of receipt of your order and must be returned in new, unused, unwashed condition, not modified in any way. All accessories (for example, belts) must be in the original packaging with all product tags and labels attached. Returned products must be free from marks or stains (for example, foundation stains or deodorant marks).

Footwear: Must only be tried on indoors to ensure they remain clean. Footwear must be returned in their dust bag or box and must be unworn.
Swimwear: You can return your swimwear as long as they are unworn and any hygiene seals are still intact and all labels are still attached.
Socks and tights: Must be unworn and returned in the original packaging
Jewelry returns: Will only be accepted with original packaging.
Earrings: Are non returnable due to hygiene reasons, unless the item is faulty and not fit for purpose. This does not affect your statutory rights.

It may take up to 14 days for us to receive your return. Once your return has been received at our warehouse we will inspect the returned product(s) and providing the order has been sent back as per our Returns Policy, we will process your return request, which may take up to 7 days from our receipt of your returned Product(s), and will send you an email notification once your refund has been processed. This may take longer during peak and sale periods.

CERTAIN PRODUCTS ARE NON-RETURNABLE, LABELED AS "FINAL SALE" ON THE PRODUCT PAGE. FINAL SALE PRODUCTS MAY NOT BE RETURNED.

RETURNING GIFTED PRODUCTS

At present we do not offer gift receipts for online purchases. If a gifted product is returned for a refund the refund will be made to the original payment method and a confirmation email will be sent to the person who made the original purchase.

SALE

Our sale is Online only. CERTAIN PRODUCTS ARE NON-RETURNABLE, LABELED AS "FINAL SALE" ON THE PRODUCT PAGE. FINAL SALE PRODUCTS MAY NOT BE RETURNED. There will not be any sale stock in our stores. Our sale is subject to further lines being added and for current lines to be further reduced. Unless a product is marked ‘FINAL SALE’ you have up to 14 days of receipt of your order to return your sale purchase. It can take up to 14 days for your return to reach us from the date of posting using our free returns carrier. Once your return has been received at our warehouse, we will inspect the returned product(s) and providing the order has been sent back as per our Returns Policy, a full refund will be issued within 7 days of receiving your returned goods. A confirmation email will be sent to the account holder once the refund is processed. This may take longer during peak and sale periods.

Please Note: Products in the sale are subject to further reductions. We do not reimburse the difference in sale price. In order to benefit from any further reductions, if your full price product is still within the 14 days return period, please return the full price product for a refund and then repurchase the product at the new sale price.

Please call Customer Care on 1-800-346-3108 or email enquiries@meandem.com with any questions

START YOUR RETURN

Note: these instructions are for US returns only.

Step 1. Start your return online Click here to access the returns portal.

Enter your order number (starting with a 5) that can be found in your order confirmation email OR on the shipping label on the outside of your parcel, and the email address used for the order

Select the item(s) you’d like to return and the reason why.

Follow the remaining instructions on the portal

Step 2. Send your parcel You’ll receive a “ME+EM Return Confirmation” email with full instructions.

Take your parcel to the drop-off point.

Important information Proof of postage: Always keep this safe until you receive confirmation from us.

Refund times: Refunds may take up to 21 days from posting. This may be longer during peak/sale periods. Stores: Online orders cannot be returned in ME+EM stores

One order per return: Combining multiple orders in one box will cause major processing and refund delays, so please create a separate return and send each order in its own parcel.

We thoroughly inspect all our products before shipping to ensure the highest possible standards, but if for some reason the product you have received is damaged or has a clear manufacturing fault, please contact us immediately. Please take extra care when trying on your garments. We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric and removing all deodorant, fragrances and jewelry. Any item(s) returned as faulty will be inspected by our Garment Technician. Any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odors, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)

We offer Instant Exchanges for different sizes. Click the link below to create an Instant Exchange and follow the instructions for sending the original item back to us.

Your request for an exchange will be processed as soon as you submit your request and your new order will be dispatched within 48 working hours.

You will need to return the original item to us within 7 days and it must be returned new, unused, unwashed, not modified in any way and with all accessories e.g. belts, and in the original packaging with all ME+EM garment tags and labels attached.

Footwear must only be tried on indoors to ensure they remain clean. Footwear must be returned in their dust bag or box and must be unworn.
Socks and tights must be unworn and returned in the original packaging
Earrings are non-returnable.
Swimwear must be returned unworn with any hygiene seals intact and all labels still attached.

Your original item cannot be returned to any of our stores (either standalone or concession), it must be returned using the return label/QR code that will be emailed to you when you create your exchange.

CLICK HERE TO CREATE YOUR INSTANT EXCHANGE (SIZE ONLY)

You will need your order number (starting with a 4) and the email address used to place the order.

+ US gift cards/e-gift cards are issued by FFF Import Inc.

+ US gift cards/e-gift cards may be purchased with a minimum value of $25 and a maximum value of $1,000.

+ US gift cards/e-gift cards may be purchased with any value on them within the above range; there are no set denominations.

+ US gift cards/e-gift cards are only redeemable in ME+EM stores based in the US or online at www.meandem.com/us.

+ US gift cards/e-gift cards are non-refundable and cannot be exchanged for cash or store credit except where required by law.

+ Products purchased with US gift cards/e-gift cards are not eligible for cash refunds.

+ Promotional codes or discounts cannot be used when purchasing a US gift card/e-gift cards .

+ US gift cards/e-gift cards do not have an expiration date.

+ When redeeming a US gift card/e-gift cards, the value of the purchase will be deducted from the balance on the card.

+ US gift cards/e-gift cards are equivalent to cash, and like cash, if lost, stolen or damaged cannot be replaced.

+ If you need to contact the Customer Care team with any queries about your US gift card/e-gift cards (including the current balance) please call 1-800-346-3180

We are happy to exchange or refund unwanted items if returned in perfect, unworn condition, together with proof of purchase and provided tags are attached. Items must be returned within 14 days of purchase. You can also contact stores for a free return label to post your unwanted item(s) back to the store. Stores can email you the label which will need to be printed and attached to the parcel, along with your details so you can be contacted for a refund. Items must be returned within 14 days of purchase. Store purchases can only be returned to the store and cannot be returned to our warehouse.

You’ll be able to:

Start your return quickly and easily online
Select the items you’re sending back without needing paperwork
Enjoy a fully digital, paperless process