*Please Note: We are temporarily unable to ship to Ukraine, Russia, Belarus and Moldova.

ME+EM have partnered with Global E, experts in enabling merchants to sell globally in a localized manner to international customers* in more than 200 destinations worldwide.

Via Global E, we can offer a smooth and more efficient shopping experience. Other benefits include:

+ Transacting in your own currency

+ Be able to use localized alternative payment methods

+ Merchant handled tax and duty costs, or shoppers can opt to pre pay at checkout

+ Multiple Shipping options

+ Transparent, easy and free returns and replacements

+ Localized welcome and checkout messages

*An international customer is any customer purchasing products from our website for delivery to a destination EXCLUDING UK and USA.

You can shop online anytime on our secure website www.meandem.com

Once you enter the website, select the shopping destination using the country selector icon.

+ Simply browse and select the item(s) and size(s) you want to purchase and click ‘ADD TO BAG’

+ Click ‘YOUR CART’ (top right hand side of the page) and ensure the item(s) and pricing is correct (including any applicable discount codes). You can continue to shop or browse the site at any time and return back to ‘YOUR CART’ when you are ready to purchase. Your item(s) will remain in your bag until purchased

+ When you have chosen and are satisfied with the item(s) in ‘YOUR CART’, Click the 'CHECKOUT’ button

+ Select your ‘CHECKOUT METHOD’ (Create/Login to your ME+EM Account or Checkout as Guest)

+ Select your 'PAYMENT METHOD'

+ Once your are ready to confirm your order select 'PAY AND PLACE ORDER', By clicking on ‘Pay and Place Order’, you agree (i) to make your purchase from Global-e as merchant of record for this transaction, subject to Global-e’s Terms of Sale; (ii) that your information will be handled by Global-e in accordance with the Global-e Privacy Policy; and (iii) that Global-e will share your information (excluding the payment details) with ME&EM.

+ Once your order has been placed successfully, you will receive an Order Confirmation email

Unfortunately, we are now unable to place any international orders over the phone

Shipping costs will be calculated upon checkout based on your delivery address and shipping method.

Please track your delivery here 

Please do not hesitate to contact Customer Care by emailing enquiries@meandem.com or call us on +44 (0)3456 800 975 (Intl)

For further information, please click here to visit the help centre

If you would like to ship to the United States, please switch to our US website by clicking here.

All items must be returned within 28 days of receipt of the order with the completed Online Returns Form enclosed. Items must be returned new, unused, and in the original packaging with all ME+EM garment tags and labels attached. Please try trainers on indoors to ensure they remain clean. Trainers must be returned in the dust bag and must be returned unworn. We will issue a refund for returned item(s) purchased online that are returned according to the ME+EM Returns Policy. Please note, the original shipping fees and certain duties & taxes are non-refundable. This does not apply to Canadian customers who are entitled to a full refund of taxes and duties. Each order must be returned separately. Combining multiple orders into a single return may cause delays and could result in refunds not being processed.

If you are not completely satisfied with your purchase, ME+EM and Global E offer a free, straight forward returns policy. If your order number starts with GE, please follow the steps below to return your order:

1. Head to the Global E Returns Portal to generate your returns label. You will need your order number (which starts with GE or 9000) and email address handy to create this. The returns portal can be found here. 

2. Once in the return’s portal, select the item/s you wish to return, choose a reason from the drop down menu and click next.

3. Your returns label and form will be generated.

4. Include the Global E returns form inside the parcel.

5. Attach the return address label to the outside of your parcel ensuring you remove any old address or postage labels.

6. Return your parcel via your selected carrier. Please return your order to: ME+EM C/O Torque (WO6) Wortley Moor Road, Leeds, LS12 4JH

For further information please click here to visit the help centre.

Each order must be returned separately. Combining multiple orders into a single return may cause delays and could result in refunds not being processed.

Your item(s) should be sent back to us within 28 days of receipt as per the ME+EM Returns Policy. Returns outside these timeframes may be accepted at the discretion of ME+EM and may be returned back to the customer or may only be refunded as Online Credit.

Please note, the original shipping fees and certain duties & taxes are non-refundable. This does not apply to Canadian customers who are entitled to a full refund of taxes and duties.

Please note we do not offer an exchange or replacement for international orders if the item is faulty. If it is returned within our returns time of within 28 days of receiving your order, and after a Customer care approval code has been sent. A refund will be issued back to your original method of payment only, according to our Returns Policy. A full refund on faulty returns under 6 months or an exchange or refund to online credit for orders over 6 - 12 months at the company's discretion.

We take every precaution to ensure our products reach you in the best possible condition, however, if for some reason you receive a damaged item or you believe it has a clear manufacturing fault, please contact Customer Care immediately. 

Please take extra care when trying on your garments. We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric, and removing all deodorant, fragrances and jewellery.

Any item(s) returned as faulty will be inspected by our Garment Technician. Any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odours, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)

If you would like to create a United States Postal Services return label, please switch to our US website by clicking here.

Each order must be returned separately. Combining multiple orders into a single return may cause delays and could result in refunds not being processed.

Most of our customers find answers to their questions in the help centre - https://service.global-e. com/?id=a978a3fb-58d0-4f3b- 9b1e-b49cdeaa0591

If you can’t find your answer there, please do not hesitate to contact Global-E Customer Service directly by filling out the 'Contact Us' section under your enquiry topic.

Almost all of our products can be shipped internationally, with some restrictions around products containing alcohol and aerosols in some countries. If there are any restricted items in your shopping bag, you’ll be asked to remove these before continuing to checkout.

As your international order has been placed with our partner, Global-e, we will not be able to process any cancellations once your order has been placed. If your order has already been dispatched, we request that you return your order using the instructions on our Returns page.

Please track your delivery here 

Please do not hesitate to contact Customer Care by emailing enquiries@meandem.com or call us on +44 (0)3456 800 975 (Intl)

For further information please click here to visit the help centre

If you are having checkout issues resulting in you not being able to place your order, please visit the Global E Help Centre where most of our customers find the help they're looking for.

If you continue to experience issues please contact Customer Care by emailing enquiries@meandem.com or call us on +44 (0)3456 800 975 and they will raise the issue with Global E.

Following the UK’s exit from the EU, we are now unfortunately liable for a number of new taxes and duties on our products.

ME+EM are covering many countries taxes and duties on your behalf and there will be no hidden costs after your purchase. If your country is not listed below, the relevant charges pertaining to duties and taxes will be calculated at checkout, or you will be contacted by Aramex to arrange the payment of fees.