Contact Customer Care

Contact

enquiries@meandem.com

1-800-346-3108

Customer Care Opening Hours

Monday-Friday: 7am - 5pm EST

Saturday: 7am - 12pm EST

Sunday: Closed

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Delivery

United States

Standard

$15.00

4-6 business days

Express

$25.00

2-4 business days

* Excludes Public Holidays

** Subject to customs clearance

Import tax and duties paid

For orders to the USA ME+EM take responsibility for all import tax and duty payments prior to the order arriving with you. In certain States you will be charged the relevant sales tax at checkout.

If you would like to ship outside of the US, please visit our UK website. You can do this by clicking on the 'Shipping To' button on the left-hand side of the homepage and selecting 'UK'.

Returns

Free RETURNS

We hope you love your ME+EM purchase. However, if something’s not quite right you can return it for FREE within 28 days of receiving your order.

PLEASE NOTE: Sale items cannot be returned to store, they must be sent back via our online returns process.

Find Out More

Start My Return

Start My Return

US Order

Returns Policy

  • If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Policy.

  • All items must be returned within 28 days of receipt of your order with the completed paper returns form enclosed, and must be returned new, unused, unwashed, not modified in any way and with all accessories e.g. belts, and in the original packaging with all ME+EM garment tags and labels attached.

  • Footwear must only be tried on indoors to ensure they remain clean. Footwear must be returned in their dust bag or box and must be unworn.

  • You can return your swimwear as long as they are unworn and any hygiene seals are still intact and all labels are still attached.

  • Please note that all socks and tights are non-returnable.

  • Online orders cannot be returned to store, they must be sent back via our online returns process.

  • Each order must be returned separately. Combining multiple orders into a single return may cause delays and could result in refunds not being processed.