Women's Designer Fashion & Luxury Clothing | ME+EM

Contact Customer Care

Contact

enquiries@meandem.com

1-800-346-3108

Customer Care Opening Hours

Monday-Friday: 7am - 5pm EST

Saturday: 7am - 12pm EST

Sunday: Closed

Help

Delivery

United States

Ground

$5.00

7-8 business days*

Standard

$15.00

4-6 business days*

Express

$25.00

2-4 business days*

*Subject to customs clearance. Business days means Monday - Friday and excludes weekends and national holidays.

Try before you buy with harper

In London? Why not Try Before You Buy. Harper brings our store to your door.
  1. 1.
    Select the items you’d like to try on
  2. 2.
    We deliver to your door, you try on at home.
  3. 3.
    Pay for what you keep, leave the returns to us
Find Out More

Import tax and duties paid

For orders to the USA ME+EM take responsibility for all import tax and duty payments prior to the order arriving with you. In certain States you will be charged the relevant sales tax at checkout.

If you would like to ship outside of the US, please visit our UK website. You can do this by clicking on the 'Shipping To' button on the left-hand side of the homepage and selecting 'UK'.

Returns

Free RETURNS

Returns Period: 14 days

Items bought online cannot be returned to store, they they must be sent back via our online returns process.

Find Out More

Start My Return

US Order

Returns Policy

We hope you love your ME+EM purchase. If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Service.

We ask that returned products are returned in new, unused, unwashed condition and not modified in any way. All accessories (for example, belts) must be in the original packaging with all product tags and labels attached. Please try shoes on indoors to ensure they remain clean. Shoes must be returned in the dust bag and must be returned unworn. You can return swimwear as long as it is unworn and any hygiene seals are still intact and all labels are still attached. Returned products must be free from marks or stains (for example, foundation stains or deodorant marks). Jewelry returns will only be accepted with original packaging. Unfortunately, we cannot accept returns on earrings due to hygiene reasons, unless the item is faulty and not fit for purpose. This does not affect your statutory rights. Our full returns policy can be viewed here: Returns Policy

Please note: Online orders cannot be returned to a store. Instead they must be sent back via our online returns process. Each order must be returned separately. Combining multiple orders into a single return may cause delays and could result in refunds not being processed.

If you have any questions, please call Customer Care on 1-800-346-3108 or email enquiries@meandem.com