Contact Customer Care

Contact

enquiries@meandem.com

1-800-346-3108

Customer Care Opening Hours

Monday-Friday: 7am - 5pm EST

Saturday: 7am - 12pm EST

Sunday: Closed

Delivery

United States

Ground

$5.00

7-8 business days*

Standard

$15.00

4-6 business days*

Express

$25.00

2-4 business days*

*Subject to customs clearance. Business days means Monday - Friday and excludes weekends and national holidays.

Import tax and duties paid

For orders to the USA ME+EM take responsibility for all import tax and duty payments prior to the order arriving with you. In certain States you will be charged the relevant sales tax at checkout.

If you would like to ship outside of the US, please visit our UK website. You can do this by clicking on the 'Shipping To' button on the left-hand side of the homepage and selecting 'UK'.

Returns & Exchanges

Free RETURNS

Returns Period: 14 days

Items bought online cannot be returned to store, they they must be sent back via our online returns process.

Products marked as FINAL SALE on the product page may not be returned

Find Out More

EXCHANGES

We offer Instant Exchanges for different sizes.

Click the link below to create an Instant Exchange and follow the instructions for sending the original item back to us.

Find Out More

Request an appointment

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By scheduling an appointment with ME+EM, you confirm that you have read and accept our Terms and Conditions and Privacy Policy.

Booking your appointment

Booking your appointment

  • Our personal styling appointments are entirely complimentary and there is no minimum spend.

  • Appointments are available across our stores and last approximately one hour.

  • Fill in the form to request an appointment and someone will respond to you within 24 hours to confirm the date and stylist. Please contact us 3 business days before your preferred appointment date.

  • If there are particular styles that you would like to try, or would prefer our experts to pull a rail on your behalf, please share your size and style preferences at least 72hrs in advance and we will ensure your prepared personal edit is ready for your arrival.

  • If you have a preferred location, please let us know under "Anything you'd like us to know in advance?

Private appointments 

  • Private appointments are available outside of store hours upon request.

  • Appointments can be arranged for you and up to three guests.

One-to-one appointments 

  • One-to-one styling appointments are available during store opening hours, (Monday-Saturday 10am-6pm, Sunday 12-5pm).

  • Other customers may be present in-store during your appointment.