Delivery

United States

Standard

4 - 6 business days with FedEx

$15.00

Express

2 - 4 business days with DHL

$25.00

Holiday Season Delivery Dates:

Last shipping day for FedEx Standard delivery is Sunday 15th December. FedEx Express last day delivery is Tuesday 17th December.

DHL Express last day for shipping is Wednesday 18th December.

New Year's Eve:

Last shipping day for FedEx Standard delivery is Sunday 22th December. FedEx Express last day delivery is Monday 23rd December.

Import tax and duties paid

If you would like to ship outside of the US, please visit our UK website. You can do this by clicking on the 'Shipping To' button on the left-hand side of the homepage and selecting 'UK'.

Returns

Free RETURNS

EXTENDED DELIVERY: Purchases made from Saturday 16th November will be able to be returned up until Monday 13th January.

PLEASE NOTE: Sale items cannot be returned to store, they must be sent back via our online returns process.

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This Privacy Policy describes in detail who is responsible for the personal information that we collect about you, what personal information we collect, how we will use such personal information, who we may disclose it to and your rights and choices in relation to your personal information.

1. IN THIS PRIVACY POLICY:

1.1 References to we, us or our means FFF+US, Inc., Delaware corporation with a principal place of business at 251 Little Falls Drive, Wilmington, Delaware , 19808 who owns and operates the website www.meandem.com/us (the "Website"). FFF+US, Inc. is wholly owned by our parent entity ME and EM Ltd. and sells the ME and EM Ltd. products under license from ME and EM Ltd. 

1.2 References to you or your means the person accessing and using the Website (as defined below).

1.3 References to the Website means the website found at www.meandem.com/us ; and

1.4 Personal information (“personal information”) is information that permits your identity to be reasonably inferred by either direct or indirect means (including, without limitation, information: (i) that directly identifies you (e.g., name, address, social security number or other identifying number or code, telephone number, email address, etc.) or (ii) by which you may be identified in conjunction with other data elements, i.e., indirect identification (these data elements may include a combination of gender, race, birth date, geographic indicator, and other descriptors).

1.5 For clarity, this Policy does not address the privacy policies or cookies policy of our parent company, ME and EM Ltd., who operates the website www.meandem.com. For information about our parent entity’s privacy policy or practices, please see here.

2. WHO IS RESPONSIBLE FOR THE PERSONAL INFORMATION THAT WE COLLECT?

2.1 We are the controller for the purpose of data protection law, in respect of your personal information collected via the website.

2.2 If you have any questions regarding this Privacy Policy or the way we use your personal information, please contact our Data Protection Officer by emailing data@meandem.com, or call 1-800-346-3108.

3. WHAT PERSONAL INFORMATION DO WE HOLD ABOUT YOU?

Our Website collects personal information and other information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device. Personal information does not include:

  • Publicly available information from government records.

Deidentified or aggregated consumer information.

The personal information we collect includes information that you provide to us, such as contact information (name, address, email and telephone number) and general information (gender, date of birth, marital status).

We may also collect your marketing preferences or responses to voluntary surveys. To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communication and activity on our website. Please see cookie policy for more information.

This information may be provided:

(a) In the course of communications between you and us (including by phone, email, and website site tracking).

(b) via our social media pages, other social media content, tools and applications.

We collect personal information that you voluntarily provide to us when registering an account with us, registering to receive our newsletter or catalogue, ordering our products, or otherwise contacting us. We may also derive information or draw inferences about you based on the other types of personal information we collect. We also receive personal information from third parties or other sources.

We use third parties to improve our ability to identify visitors to our website. As part of this service, we may make available identifiers to these third parties including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email, direct mail and digital advertising.

In particular, and as described under the California Consumer Privacy Act (CCPA), our Website has collected the following categories of personal information from its consumers within the last twelve (12) months:

Category

Examples

Collected

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

YES

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

 

NO

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

YES

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

YES

G. Geolocation data.

Physical location or movements.

YES

H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.

NO

I. Professional or employment-related information.

Current or past job history or performance evaluations.

NO

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

NO

K. Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

NO

4. HOW DO WE USE THE PERSONAL INFORMATION WE COLLECT ABOUT YOU?

4.1 Your personal information may be used by us, our employees, service providers, and disclosed to selected third parties for the following purposes:

4.2.1 We work with Ballard Direct to coordinate with third parties who manage marketing databases on behalf of retailers. These third parties include, Abacus, I-behaviour, path2response, Wiland and Oracle. We work with these third party marketing partners for commercial purposes to extend our business into the US market.

4.2.2 [to complete transactions, manage accounts, provide service communications (i.e., communications relating to your account, membership programs, exchanges, returns)

If you do not wish to share this information please call us on 1-800-346-3108 or email us at enquiries@meandem.com, you can also contact us at any time to be unsubscribed from any marketing activity.

If you would like to stop all unsolicited postal communications, we suggest that you register with the Mailing preference service (MPS). For more information please visit their website www.mpsonline.org.co.uk

4.4 We may also disclose your personal information to other third parties, for example:

4.4.1 In the event that we sell or buy any business or assets we will disclose your personal information to the prospective seller or buyer of such business or assets;

4.4.2 If we or substantially all of our assets are acquired by a third party (or are subject to a reorganisation within our corporate group), personal information held by us will be one of the transferred assets;

4.4.3 We disclose personal data to our legal, financial, insurance, and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of all or part of our business or operations

4.4.4 We disclose personal information to unaffiliated companies or individuals we hire or work with that perform services on our behalf, including customer support, web hosting, information technology, payment processing, financing, product fulfilment, marketing and database management, direct mail and email distribution, events, contest, sweepstakes and promotion administration, and advertising and analytics services. These service providers and contractors have access to personal data solely in order to perform services for us;

4.4.5 We may also disclose aggregated, anonymized, or de-identified information, which cannot reasonably be used to identify you; and

4.4.3 If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the agreements concerning you (including agreements between you and us).

TYPE OF THIRD PARTY

Our service providers

Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you (for example: payment services provider, printing, advertising service providers etc.

Our professional advisers

Including accountants, lawyers and other professional advisers that assist us in carrying out our business activities.

Government authorities and third parties involved in court action

External agencies and organizations (including the police and other law enforcement agencies) for the purpose of complying with applicable legal and regulatory obligations.

5. WHERE WILL WE TRANSFER YOUR PERSONAL INFORMATION?

5.1 We will transfer your personal information to our parent company, ME and EM Ltd., located in the UK, for the purpose of fulfilling order you place through the website. 

5.2 We have implemented appropriate and suitable safeguards to ensure that such personal information will be protected as required by applicable data protection law.

5.3 For further information as to the safeguards we implement, please contact our Data controller on data@meandem.com, or call 1-800-346-3108.

6. HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION

6.1 We will keep it until you inform us otherwise.

6.2 Please note that the above retention period may be extended where we need to preserve and use personal information for the purposes of bringing or defending a legal claim. In such cases, we will continue to hold and process your personal information for as long as is necessary to deal with the legal proceedings.

7. YOUR RIGHTS

7.1 You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights.

8. UNDER DATA PROTECTION LAW, IT IS CONSIDERED A LEGITIMATE BUSINESS INTEREST FOR US TO USE OUR CUSTOMERS' DETAILS FOR DIRECT MARKETING, YOU CAN UNSUBSCRIBE AT ANYTIME BY EMAILING US AT data@meandem.com, OR CALL US ON 1-800-346-3108. YOU CAN ALSO OPT OUT OF THIRD PARTY SHARING IN THE US AT ANY TIME BY EMAILING US AT DATA@MEANDEM.COM, OR CALLING US ON 1-800-346-3108.

8.1 You can exercise these rights using the contacting data@meandem.com.

Right of access to your personal information

You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.

Right to rectify your personal information

You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.

Right to erasure of your personal information

You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.

Right to restrict the use of your personal information

You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defense of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.

Right to data portability

You have the right to obtain your personal information that you provided to us in a structured, commonly used and machine-readable format and for it to be transferred to another organization, where it is technically feasible. The right only applies where the use of the personal information you provided is based on your consent or for the performance of a contract with you, and when the use of your personal information is carried out by automated (i.e. electronic) means.

Right to object to the use of your personal information

You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, which includes profiling to the extent it relates to such direct marketing.

Right to object to decision which is based solely on automated processing

You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention.

Right to withdraw consent

You have the right to withdraw your consent at any time where we rely on consent to use your personal information.

9. THIRD PARTY LINKS

9.1 The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for how they handle your personal information. When you leave our Website, we encourage you to read the privacy notice of every website you visit.

10. CHANGES TO OUR PRIVACY POLICY

Any changes we make to this Privacy Policy in the future will be posted on this page. The updated Privacy Policy will take effect as soon as it has been updated or otherwise communicated to you.

CONTACT INFORMATION

If you have any questions or comments about this notice, the ways in which FFF+US Inc. collects and uses your information described in this Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under applicable law, please do not hesitate to contact us at:

Phone: 1-800-346-3108

Website: https://www.meandem.com/us

Email: data@meandem.com

Postal Address:

ME+EM

Attn: Data Controller

​ME+EM, Third Floor,

WestWorks,

White City Place, 

Wood Lane, London,

W12 7FQ

United Kingdom

 

This Privacy Policy was last updated on 06th November 2024.

State privacy rights notices

California Residents

Except as otherwise provided, this section applies to residents of California and other states where they have privacy laws applicable to us that grant their residents the rights described below, including the California Consumer Privacy Act (“CCPA”).

For purposes of this section, “personal information” has the meaning given to “personal data”, “personal information” or similar terms under the applicable privacy laws of the state in which you reside. Please note that not all rights listed below may be afforded to all users and that if you are not a resident of the relevant states, you may not be able to exercise these rights. In addition, we may not be able to process your request if you do not provide us with sufficient detail to allow us to confirm your identity or understand and respond to it.

Your privacy rights. You may have some or all of the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.

  • Right to information/know. You can request the following information about how we have collected and used your personal information during the past 12 months:

    • The categories of personal information that we have collected.

    • The categories of sources from which we collected personal information.

    • The business or commercial purpose for collecting and/or selling personal information.

    • The categories of third parties with which we share personal information.

    • The categories of personal information that we sold or disclosed for a business purpose.

    • The categories of third parties to whom the personal information was sold or disclosed for a business purpose.

  • Right to access. You can request a copy of the personal information that we have collected about you.

  • Right to appeal. You can appeal our denial of any request validly submitted.

  • Right to correction. You can ask us to correct inaccurate Personal Information that we have collected about you.

  • Right to deletion. You can ask us to delete the personal information that we have collected from you. Please note that once we process a deletion request, we will be unable to provide any online or digital services to you or support for past products or services that you may have purchased.

  • Right to opt-out.

    • Opt-out of tracking for targeted advertising purposes. You can opt-out of certain processing of personal information for targeted advertising (also known as interest-based advertising). Your request to opt-out will apply only to the browser and the device from which you submit the request.

    • Opt-out of other sales of personal data. You can opt-out of other sales of your personal information. Although our Service is not intended for children under 16 years of age, we are required to inform you that we do not have actual knowledge that we have sold or shared the personal information of children under 16.

  • Nondiscrimination. You are entitled to exercise the rights described above free from discrimination as prohibited by the state privacy laws.

Exercising your right to information/know, access, appeal, correction, and deletion. You may submit requests to exercise your right to information/know, access, appeal, correction, or deletion by email to data@meandem.com or call 1-800-346-3108.

We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it. You can ask to appeal any denial of your request in the same manner through which you may submit a request.

Exercising your right to opt-out of the “sale” or “sharing” of your personal information. While we do not sell personal information for money, like many companies, we use services that help deliver interest-based ads to you as described above. The state privacy laws may classify our use of some of these services as “selling” or “sharing” your Personal Information with the advertising partners that provide the services. You can submit requests to opt-out of tracking for targeted advertising purposes or other sales of personal information here: by email to data@meandem.com or call 1-800-346-3108.

Verification of Identity. We may need to verify your identity in order to process your information/know, access, correction, or deletion requests and reserve the right to confirm your residency. To verify your identity, we may require government identification, a declaration under penalty of perjury, authentication into your Service account, personal identifiers we can match against information we may have collected from you previously, confirmation of your request using the email or telephone account stated in the request, a declaration under penalty of perjury, or other information, where permitted by law.

Authorized Agents. Your authorized agent may be able to make a request on your behalf. However, we may need to verify your authorized agent’s identity and authority to act on your behalf. We may require a copy of a valid power of attorney given to your authorized agent pursuant to applicable law. If you have not provided your agent with such a power of attorney, we may ask you to take additional steps permitted by law to verify that your request is authorized, such as by providing your agent with written and signed permission to exercise your rights on your behalf, the information we request to verify your identity, and confirmation that you have given the authorized agent permission to submit the request.

Personal information that we collect, use and disclose. We have summarized the personal information we collect and may disclose to third parties by reference below to both the categories defined in the “Personal information we collect” section of this Policy above and the categories of personal information specified in the CCPA (Cal. Civ. Code §1798.140) and describes our practices currently and during the 12 months preceding the effective date of this Privacy Policy. Information you voluntarily provide to us may contain other categories of personal information not described below.

Category

Examples

Collected

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

YES

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

NO

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

YES

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

YES

G. Geolocation data.

Physical location or movements.

YES

H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.

NO

I. Professional or employment-related information.

Current or past job history or performance evaluations.

NO

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

NO

K. Inferences drawn from other personal information

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

NO

Additional information for California residents.

Sensitive personal information. We do not use or disclose sensitive personal information for purposes that California residents have a right to limit under the CCPA.

Retention. The criteria for deciding how long to retain personal information is generally based on whether such period is sufficient to fulfill the purposes for which we collected it as described in this notice, including complying with our legal obligations.

Deidentification. We do not to attempt to reidentify deidentified information derived from personal information, except for the purpose of testing whether our deidentification processes comply with applicable law.

Colorado Residents

These Colorado Resident Privacy Notice terms and conditions (“Privacy Notice”) are effective supplement the information contained in FFF+US, Inc.’s governing website Privacy and Cookies Policy. This Privacy Notice applies solely to consumers who are Colorado residents.

The CPA applies only to a “controller” (defined as a person that, alone or jointly with others, determines the purposes for and means of processing personal data) that conducts business in Colorado or produces or delivers commercial products or services that are targeted to Colorado residents AND satisfies one or both of the following thresholds: (i) controls or processes the personal data of 100,000 consumers or more during a calendar year, or (ii) derives revenue or receives a discount on the price of goods or services from the sale of personal data, and processes or controls the personal data of 25,000 or more consumers.

FFF+US, Inc., Delaware corporation with a principal place of business at 251 Little Falls Drive, Wilmington, Delaware 19808 (“we”) endeavor to protect the privacy and confidentiality of the personal data with which we are entrusted. This Colorado Resident Privacy Notice outlines the personal data we collect or process about Colorado residents in connection with the services we provide or offer specifically to you as a consumer, including through any site, application, or product that links to this Privacy Notice (the “Service”), how we use, share, and protect that personal data, and what your rights are with respect to your personal data that we gather and process.

In this Colorado Resident Privacy Notice, “personal data” has the same meaning as defined in the Colorado Privacy Act (“CPA”): information that is linked or reasonably linkable to an identified or identifiable individual. Personal data does not include information that has been de-identified or is publicly available.

What Personal data Do We Collect, Share, and/or Sell, and for What Purpose?

In the past 12 months, we may have collected and shared the following types of personal data and sensitive personal data from or about users of our website at the website www.meandem.com/us (the "Website"): [ -- to be inserted -- ].

We may also use or share de-identified data that is not reasonably likely to identify you for commercially legitimate business purposes.

We do not currently sell personal data to any third parties for monetary or other valuable consideration and have not done so in the preceding 12 months. We may, however, engage in targeted advertising and/or profiling.

CPA contains certain carve-outs or exemptions. This Privacy Notice does not apply to:

  • Publicly available information;

  • De-identified consumer information;

  • Protected health information under HIPAA;

  • Health care information, governed by Part 8 of Article 1 of Title 25, solely for the purpose of access to medical records;

  • Patient identifying information for purposes of 42 U.S.C. §§ 290dd-2;

  • Identifiable private information for the purposes of the federal policy for the protection of human subjects under 45 C.F.R. Part 46; identifiable private information that is otherwise information collected as part of human subjects research pursuant to the good clinical practice guidelines issued by the International Council for Harmonisation of Technical Requirements for Pharmaceutical for Human Use; the protection of human subjects under 21 C.F.R. Parts 50 and 56 or personal data used or shared in research conducted in accordance with applicable laws;

  • Patient safety work product for purposes of the federal Patient Safety and Quality Improvement Act;

  • Information originating from, and intermingled to be indistinguishable with, or information treated in the same manner as exempt information that is maintained by a covered entity or business associate as defined by HIPAA or a program or a qualified service organization as defined by 42 CFR 2.11;

  • The collection, maintenance, disclosure, sale, communication, or use of any personal data bearing on a consumer’s credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living by a consumer reporting agency, furnisher that provides information for use in a consumer report, and by a user of a consumer report, to the extent such activity is regulated under the Fair Credit Reporting Act;

  • Personal data collected, processed, sold, or disclosed in compliance with the federal Driver’s Privacy Protection Act of 1994;

  • Personal data collected and maintained for purposes of the Colorado Health Benefit Exchange;

  • Personal data regulated by the federal Family Educational Rights and Privacy Act;

  • Personal data collected, processed, sold, or disclosed in compliance with the federal Gramm-Leach-Bliley Act;

  • A financial institution or affiliate pursuant to the federal Gramm-Leach-Bliley Act;

  • Personal data regulated by the federal Children’s Online Privacy Protection Act;

  • Data maintained for employment records purposes;

  • Data maintained by a state institution of higher education if the data is collected, maintained, disclosed, communicated, and used as authorized by state and federal law for noncommercial purposes;

  • Customer data maintained by a public authority if the data is not collected, maintained, disclosed, sold, communicated, or used except as authorized by state and federal law;

  • An air carrier pursuant to the Airline Deregulation Act; or

  • A national securities association pursuant to the federal Securities Exchange Act of 1934

Under the limited circumstances where we are acting as a controller that conducts business in Colorado or produces or delivers commercial products or services that are targeted to Colorado residents AND we satisfy one or both of the following thresholds: (i) control or process the personal data of 100,000 consumers or more during a calendar year, or (ii) derive revenue or receive a discount on the price of goods or services from the sale of personal data, and process or control the personal data of 25,000 or more consumers, and your personal data is not otherwise excluded as set forth above, the following information applies as to how we collect, use, and share your personal data.

Your Rights as a Colorado Resident

Pursuant to Colorado law, some Colorado residents have specific rights regarding their personal data as described below. These rights are subject to certain exceptions.

When legally required, we will respond to most requests without undue delay, within 45 days of receipt of the request, unless it is reasonably necessary for us to extend our response time.

  1. Right to Confirm Processing and Access to Personal Data

You have the right to request confirmation from us as to whether or not we are processing your personal data and to access such personal data. If you submit a valid request and we are able to authenticate your identity and/or authority to make the request, we will confirm for you whether or not we are processing your personal data and/or grant you access to your data.

  1. Right to Request Correction of Inaccuracies

You have the right to request that we correct any inaccuracies in any of your personal data, which is under our control, taking into account the nature of the personal data and the purposes of processing that data. If you submit a valid request and we are able to authenticate your identity and/or authority to make the request, we will correct the inaccuracies in the personal data.

  1. Right to Request Deletion of Personal Data

You have the right to request that we delete any of your personal data that we collected from or about you and retained. If you submit a valid request and we are able to authenticate your identity and/or authority to make the request, we will delete your personal data from our records, if no exceptions or retention conditions apply.

  1. Right to Request Disclosure of Personal Data

You have the right to request a copy of your personal data previously provided to us in a portable and, to the extent technically feasible, readily usable format, thereby permitting you the ability to transmit the data without hindrance. If you submit a valid request and we are able to authenticate your identity and/or authority to make the request, we will provide you with such copy.

  1. Right to Opt Out of Processing

As a Colorado resident, you (or your designated authorized agent) have the right to direct a business that processes your personal data for the purposes of targeted advertising, sale, and/or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you, not to process for these purposes. This right is referred to as “the right to opt out.” If you (or your designated authorized agent) submit a valid request and we are able to authenticate your identity and authority (or your identity and the authority of your authorized agent, as appropriate) to make the request, we will cease processing your personal data for the limited purposes of targeted advertising, sale, and/or profiling. Because we are not selling your personal data for monetary or other valuable consideration, we do not provide an opt out for such activity. Since we may engage in targeted advertising and/or profiling, we provide you with the option to opt out of such processing for these purposes. To do so, follow the instructions below.

How to Exercise the Above Rights

To exercise your rights described above, please submit a consumer request to us by email to data@meandem.com or call 1-800-346-3108.

The request must:

  • Provide sufficient information that allows us to reasonably verify and authenticate you are the person about whom we collected personal data. Such verification process will involve you confirming details of the personal data we have collected about you and will increase in scope in the event the nature of your request relates to the disclosure of sensitive personal data or the deletion of any personal data. In some instances, you may be required to submit proof of your identity (e.g., a driver’s license);

  • Specify the consumer rights you wish to invoke; and

  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

You will not be required to create an account with us to submit a request, though we may communicate with you about your request via a pre-established account, if applicable. However, in order to safeguard the personal data in our possession, if we cannot verify your identity or authority using commercially reasonable efforts, we will be unable to comply with your request and may request additional information from you. We will only use personal data you provide, when submitting a request, to confirm your identity or authority or to fulfill your request.

If we refuse to act on your request, you will be notified of the decision; you have the right to appeal our decision within 45 days after receipt of said notification. We will inform you in writing, within 45 days of receipt of an appeal, of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions; provided, however, we shall have the right to extend the 45-day period by an additional 60 days where reasonably necessary.

To exercise your right to appeal described above, please submit a consumer appeal request to us

If your appeal is denied, you may contact the Colorado Attorney General to submit a complaint by visiting the Office of the Attorney General’s website here File a Complaint – Colorado Attorney General | Colorado Attorney General (coag.gov) or by calling the Colorado Attorney General Office, Consumer Protection at 720-508-6000.

Right to Non-Discrimination

You may exercise your rights under the CPA without discrimination. For example, unless the CPA provides an exception, we will not:

  • Decrease the availability of products or services;

  • Charge you increased prices or rates for products or services; or

  • Provide you a different level or quality of goods or services

Minors

We do not knowingly collect online information from children under the age of 13. Our services are marketed towards adults. If we are notified that we have collected personal data, as defined by the Children’s Online Privacy Protection Act (“COPPA”), of a child under the age of 13, we will delete the information as expeditiously as possible.

We never sell the personal data of minors under 16 years of age and would not do so in the future without affirmative authorization of the consumer if between 13 to 16 years of age, or the parent or guardian of a consumer less than 13 years of age.

Questions, Requests or Complaints

Any request concerning your personal data may be submitted to us by email at data@meandem.com or call 1-800-346-3108.

Changes to the Privacy Notice

You may request a copy of this Privacy Notice from us using the contact details set out above. We reserve the right to make changes to this Privacy Notice at any time consistent with applicable laws and to ensure that the Privacy Notice continues to provide an accurate description of how we collect and use your personal data. Such changes will be posted on this page. We encourage you to review the Website and the Privacy and Cookies Policy periodically for any updates or changes.

COOKIES POLICY 

  1. INTRODUCTION

 

1.1 Cookies are small text files stored on your device when you access most websites on the internet or open certain emails. Amongst other things, cookies allow a website to recognise your device and remember if you've been to the website before. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies e.g. tags, pixels, and website analytics tracking. Cookies can be read by the originating website on each subsequent visit and by any other website that recognises the cookie.

1.2 In this cookies policy references to:

1.2.1 references to we, us or our means FFF+US Inc., a Delaware corporation with a principal place of business of 251 Little Falls Drive, Wilmington, Delaware , 19808.

1.2.2 you mean the person accessing and using the Website (as defined below); and

1.2.3 Website means www.meandem.com/us

1.3 The Website uses cookies in order to make the Website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the Website is used. We also use cookies to ensure that our online adverts reflect the interests of web users.

  1. INFORMATION ON THE COOKIES THAT WE USE

    We do not track analytical/performance cookies or functionality cookies without customer consent. Customers must accept the tracking of these cookies by opting in via the cookie banner on the website.

 

Cookie Type

Description

Use on our Website

Strictly necessary cookies

These cookies are required for the operation of the Website.

If you block these cookies we cannot guarantee access to the services provided through the Website or be sure how the Website will perform during your visit.

We use these cookies to:

· Remember your preference as to whether you wish to allow us to store cookies on your device.

· Remember selections or information you have entered when you navigate to different pages during your visit, including any items added to your shopping basket.

· Remember your preferred geographical region for the Website.

Analytical / performance cookies

These cookies allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This assists us in improving the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

This including Google Analytics, Google tag manager, Facebook tracking pixel and Criteo.

We use these cookies to:

·       Monitor and provide statistics on how the Website is used.

·       Help us improve the Website by measuring any errors that occur.

Functionality cookies

Functional cookies allow the Website to remember choices you make such as your user name, log in details or language preferences, and any customizations you make to pages on the Website during your visit.

If you block these cookies certain features and services may be affected and we cannot be sure how the Website will perform during your visit.

We use these cookies to:

·       Store your preferences, for example whether you wish to view products in a list or a grid.

·       Remember your preference as to whether you wish to allow us to store cookies on your device.

 

2.1        Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

  1. OTHER TECHNOLOGIES

 

Pixel Tracking

3.1          Certain pages on the Website and our e-mails contain pixel tags (also referred to as web beacons, web bugs, tracking pixels, java tags and clear gifs) that allow us and our advertisers or service providers to:

3.1.1           customize communications that we send to you and content provided to you on our Website;

3.1.2           collect usage statistics on the use of the Website and our e-mails; and

3.1.3           collect statistics regarding the way you use our website and interact with e-mails that we sent to you.

 

  1. HOW TO MANAGE YOUR CONSENT PREFERENCES

4.1 You can configure the categories of optional cookies by clicking on the cookie settings button below:

Cookie Settings

4.2 You can choose to restrict or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org and www.youronlinechoices.eu. Please note that certain cookies may be set as soon as you visit the Website, but you can remove them using your browser settings.

4.3 However, please be aware that restricting or blocking cookies set on the Website may impact the functionality or performance of the Website, or prevent you from using certain services provided through the Website. It will also affect our ability to update the Website to cater for user preferences and improve performance.

This Cookies Policy was last updated on 25th March 2022.