All dollar prices you see are inclusive of duty, so there aren't any surprises at checkout. 

Ground Shipping: $5.00

Ground shipping, 7-8 business days*

Standard: $15.00

Standard shipping, 4-6 business days*

Express: $25.00

Express shipping, 2-4 business days*

*Subject to customs clearance. Business days means Monday - Friday and excludes weekends and national holidays

US Customs Clearance

Please note that when goods enter the United States from overseas, it is considered an importation and must be cleared by U.S. Customs and Border Protection (CBP). When an individual or company purchases goods from an overseas supplier, CBP considers them the ultimate importer. The ultimate importer's identification number is either the Employers Identification Number (EIN) tax identification number assigned by the IRS or the importer's social security number. Our shipping partners help to clear the goods at US Customs on your behalf, therefore after you place an order with us, you might be contacted by the courier with a request to provide your identification number. Please note that this is a legal requirement by the US Government for all overseas importations where goods value reach certain clearance parameters and entry types.

PO BOX - We do not ship to a PO box as we need a signature for delivery.

**Please Note: If you would like to ship outside of the US, please visit our UK website. You can do this by clicking on the 'Shipping To' button on the left-hand side of the homepage and selecting 'UK'.

Please do not hesitate to contact Customer Care by emailing enquiries@meandem.com or call us on 1-800-346-3108.

We hope you love your ME+EM purchase. If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Service via an easy to use returns portal. US returns only - please click here.

Please note: Online orders cannot be returned to a store. Instead they must be sent back via our online returns process.

We ask that returned products are returned in new, unused, unwashed condition and not modified in any way. All accessories (for example, belts) must be in the original packaging with all product tags and labels attached. Please try shoes on indoors to ensure they remain clean. Shoes must be returned in the dust bag and must be returned unworn. You can return swimwear as long as it is unworn and any hygiene seals are still intact and all labels are still attached. Returned products must be free from marks or stains (for example, foundation stains or deodorant marks). Jewelry returns will only be accepted with original packaging. Unfortunately, we cannot accept returns on earrings due to hygiene reasons, unless the item is faulty and not fit for purpose. This does not affect your statutory rights. Our full returns policy can be viewed here: Returns Policy

If you have any questions, please call Customer Care on 1-800-346-3108 or email enquiries@meandem.com .

For orders to the USA ME+EM take responsibility for all import tax and duty payments prior to the order arriving with you. In certain States you will be charged the relevant sales tax at checkout.

To help ensure that your shopping experience is safe, simple and secure, we use Secure Socket Layer (SSL) Technology. This encrypts and protects the data you send us over the Internet. If SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out more information about the SSL digital certificate registration. Transactions are processed by our third party payment processors Adyen and Stripe in accordance with industry standard security practices.

We will deliver the goods to the shipping address that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and which we will deliver to is incorrect. We will not be responsible for the goods once they have been delivered to the address specified on the order.

**Please Note: If your order is confirmed as lost by the shipping provider and after their investigation process is complete, we will replace your order only. If the items are no longer required please return them to us using the freepost returns label. If the items are out of stock we will process a refund.

You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods.