ME+EM Returns
We hope you love your new investment piece. However, if for any reason you are not completely satisfied with your purchase, we offer a Free US Returns service. Please note: Online orders cannot be returned to a store, but instead must be sent back via our online returns process. Valid returns will be refunded to the original payment method. Please note that the original shipping fee is non-refundable on returns.
To process your return, please follow the instructions on the card enclosed with your order. By scanning the QR code you will be directed to our online returns portal where you can follow the quick and easy steps.
All products must be returned within 14 days of receipt of your order and must be returned in new, unused, unwashed condition, not modified in any way. All accessories (for example, belts) must be in the original packaging with all product tags and labels attached. Please try shoes on indoors to ensure they remain clean. Shoes must be returned in the dust bag and must be returned unworn. You can return swimwear as long as it is unworn and any hygiene seals are still intact, and all labels are still attached. Returned products must be free from marks or stains (for example, foundation stains or deodorant marks).
Jewellery returns will only be accepted with original packaging. Unfortunately, we cannot accept returns on earrings due to hygiene reasons, unless the item is faulty and not fit for purpose. This does not affect your statutory rights.
It may take up to 14 days for us to receive your return. Once your return has been received at our warehouse we will inspect the returned product(s) and providing the order has been sent back as per our Returns Policy, we will process your return request, which may take up to 14 days from our receipt of your returned Product(s), and will send you an email notification once your refund has been processed. This may take longer during peak and sale periods.
CERTAIN PRODUCTS ARE NON-RETURNABLE, LABELED AS "FINAL SALE" ON THE PRODUCT PAGE. FINAL SALE PRODUCTS MAY NOT BE RETURNED.
RETURNING GIFTED PRODUCTS
At present we do not offer gift receipts for online purchases. If a gifted product is returned for a refund the refund will be made to the original payment method and a confirmation email will be sent to the person who made the original purchase.
SALE
Our sale is Online only. CERTAIN PRODUCTS ARE NON-RETURNABLE, LABELED AS "FINAL SALE" ON THE PRODUCT PAGE. FINAL SALE PRODUCTS MAY NOT BE RETURNED. There will not be any sale stock in our stores. Our sale is subject to further lines being added and for current lines to be further reduced. Unless a product is marked ‘FINAL SALE’ you have up to 14 days of receipt of your order to return your sale purchase. It can take up to 14 days for your return to reach us from the date of posting using our free returns carrier. We will send you an email notification once your refund has been processed. We do not offer exchanges. Once your return has been received at our warehouse, we will inspect the returned product(s) and providing the order has been sent back as per our Returns Policy, a full refund will be issued within 14 days of receiving your returned goods. A confirmation email will be sent to the account holder once the refund is processed. This may take longer during peak and sale periods.
Please Note: Products in the sale are subject to further reductions. We do not reimburse the difference in sale price. In order to benefit from any further reductions, if your full price product is still within the 14 days return period, please return the full price product for a refund and then repurchase the product at the new sale price.
Online orders cannot be returned to our stores, they must be sent back via our online returns process.
Please call Customer Care on 1-800-346-3108 or email enquiries@meandem.com with any questions
If you need a replacement ME+EM dispatch note, please download it here.
If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Service via an easy to use returns portal.
Please note that the below instructions are for US RETURNS ONLY - PLEASE CLICK HERE
US Returns
Complete the paper returns form that was included in your parcel, indicating the item/s you are returning. Place the completed form inside your parcel.
Click HERE to start your return and enter your order number and the email address used to place your order.
Select what items you’d like to return and the reason why. This helps us improve to make sure you love your purchase next time!
Select FedEx Drop off point
Complete the return on the portal and you will be emailed a ‘Returns Request’ confirmation email with further instructions
Your parcel is now ready to be taken to your nearest FedEx parcel shop
It can take up to 5 business days for your return to reach us from the date of posting using our free returns service. We will send you an email notification once your refund has been processed
8. The money will then clear back to your original method of payment within 5 working days, depending on your bank's processing times.
Online orders cannot be returned to our stores, they must be sent back via our online returns process.
Each order must be returned separately. Combining multiple orders into a single return may cause delays and could result in refunds not being processed.
We do not offer exchange orders. Please return your order for a refund and repurchase. If you need any assistance, please contact Customer Care.
It can take up to 10 days for your return to reach us from the date of posting. We will send you an email notification once your refund has been processed. *This may take longer during peak and sale periods.
If for some reason you weren’t able to return within the 28 day return window, please contact Customer Care on 1-800-346-3108 or email enquiries@meandem.com who will be able to assist.
Please note we can offer a full refund on faulty items purchased within 6 months, or a refund to a gift card for orders purchased within 6 - 12 months at the Company's discretion. We thoroughly inspect all our products before shipping to ensure the highest possible standards, but if for some reason the product you have received is damaged or has a clear manufacturing fault, please contact us immediately. Please take extra care when trying on your garments. We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric and removing all deodorant, fragrances and jewelry.
If you need to return an item that has developed a fault, please contact Customer Care to obtain a pre-authorized return code.
Any item(s) returned as faulty will be inspected by our Garment Technician. Any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odors, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)
All orders can be cancelled within 15 minutes of placing the order by contacting Customer Care on 1-800-346-3108 during their opening hours. You can find Customer Care opening hours here.
We will be unable to cancel your order if it has already been processed at our warehouse or dispatched. Instead, we request that you return your order using the instructions on our Returns page.
If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Policy.
All items must be returned within 28 days of receipt of your order with the completed Online Returns Form enclosed, and must be returned new, unused and in the original packaging with all ME+EM garment tags and labels attached. Footwear must only be tried on indoors to ensure they remain clean. Footwear must be returned in their dust bag or box and must be unworn. Please note that all socks and tights are non-returnable.
Returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. This may take longer during peak and sale periods.
Returns form - ME+EM Online Returns Form US
**Please note: at present we do not offer gift receipts. If an item was received as a gift and the recipient would like to return the item for a refund, the refund will be made to the original order payment method. An email confirmation will be sent to the person who made the original purchase.
**Please note that the original shipping fee is non-refundable on returns.
The Consumer Contracts Regulations Policy gives you the right to cancel an order from the moment you place it. Your right to cancel ends on the 14th day from when your goods are delivered to you, your nominated neighbor or your dedicated safe place.
You are also given the right to cancel an order at the point of sale. We recommend you email enquiries@meandem.com in the first instance so we can arrange for your order cancellation. If your order has been shipped or is in transit you will not be able to cancel it before it reaches you. We recommend you return the goods following our ME+EM Returns Policy.
If you choose to cancel your order (instead of following the ME+EM returns policy) you will need to cover the cost of the return shipment, as our Free Returns service does not apply to the Consumer Contracts Regulation Policy.
The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt.
The reimbursement will be credited without undue delay to the purchaser’s original payment method within 14 days of receipt of the returned goods.
Please note: your right to return products does not apply to goods made for your specification, that have been clearly personalized or have not been reasonably cared for whilst in your possession.
Customers have up to 28 days to return their sale purchase. Returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. This may take longer during peak and sale periods.
**Please Note: Items in the sale are subject to further reductions. We do not reimburse the difference in sale price. In order to benefit from the discount, please return the full price item for a refund and then repurchase the item at the new sale price.