Shipping Information

 
All delivery dates that we give are only for your guidance and apply to working days only (excluding Bank Holidays). We will not be responsible if your order is delivered late.
 

UK DELIVERY


Next Day UK Delivery* £9.95 

*Delivery by 1pm next working day for orders placed before 3pm Monday to Thursday - signature required.

Delivery with DPD, a fully tracked service with one hour delivery window notification, via email or text on day of delivery.

Not going to be in? You can chose to change your delivery address, deliver to a neighbour or leave in a safe place, via the DPD website. 


**We cannot offer this service to the following UK postcodes; G1-90, TR21 – 25, AB30-38/ 44-56, K8, IV, IM, HS, GY9, KW, PA, PH, FK - The Channel Islands, Isle of Man, Northern Ireland, Scilly Isles and the Scottish Highlands. 
 

Premium UK Delivery £7.50

Delivery within 2 working days - signature required

Delivery with DPD, a fully tracked service with one hour delivery window notification, via email or text on day of delivery.

Not going to be in? You can chose to change your delivery address, deliver to a neighbour or leave in a safe place, via the DPD website

 

Standard UK Delivery £4.95

Delivery within 3-5 working days - no signature required.

Delivery with Royal Mail. Please contact Customer Care for tracking information. 

Please do not hesitate to contact Customer Care by emailing enquiries@meandem.com or call us on 08456 800 975 or 03456 800 975.

 

Christmas Shipping

With the countdown to Christmas on, we’ve made some changes to our shipping information.

Extended returns window
From Monday 13th November, customers will be able to return orders up until Monday 8th January 2018.

Final order dates
To get your delivery before Christmas, please note our final order dates:

Monday 18th December – Standard UK delivery with Royal Mail, 3-5 working days 
Wednesday 19th December – Delivery within 2 working days with DPD
Thursday 20th December by 3pm -  Next Day Delivery (UK only) with DPD
Monday 11th December – International Delivery

Christmas is an extremely busy period for all national and international couriers. As a result, we cannot not be held responsible if your order is not delivered on time.

 

INTERNATIONAL SHIPPING


We offer a Standard International Delivery Service (10-15 days) for non-UK addresses charged at the below rates. The relevant International Shipping charge will automatically be added to your shopping bag when you input your Shipping Address details and select the correct country.

Europe £15
Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gilbraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Romania, Czech Republic and Vatican City.

Rest of the World £20
Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Saudi Arabia, Singapore, South Africa, United States of America, and Virgin Islands.

Please Note: We cannot deliver to a PO Box, we can only deliver to a property address and cannot despatch your order without a local contact number for delivery. The phone number is required in order for customs to contact you regarding Tax/Duty charges if applicable.

Please do not hesitate to contact Customer Care by emailing enquiries@meandem.com or call us on 08456 800 975 or 03456 800 975.

URGENT DELIVERIES

Please contact Customer Care by emailing enquiries@meandem.com or call us on 08456 800 975 or 03456 800 975.

 

RETURNS POLICY

If for some reason you are not completely satisfied with your purchase, we offer a Free UK Returns Policy on all Refund / Exchange requests.

All items must be returned within 28 days of receipt of the order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all ME+EM garment tags and labels attached. 

Once we have received your returned item(s) at our warehouse, we will send you an email to confirm receipt of the returned goods. Please allow 10 working days for your return to reach us. We cannot be held responsible for item(s) lost in transit.

We will then inspect the returned item(s) and providing the order has been sent back as per the ME+EM Returns Policy, we will process your return request within 14 days of receipt of the returned goods and will send you further email notification to confirm this.

Visit the Returns + Exchanges page for further information.

  

TAXES

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). We automatically deduct UK VAT for orders being delivered outside of the European Community.  Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat

SHOP SAFE

To help ensure that your shopping experience is safe, simple and secure, ME+EM uses Secure Socket Layer (SSL) Technology. We process all payments using HSBC secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.

 

FAILED DELIVERY

We will deliver the goods to the address for delivery that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and which we will deliver to is incorrect. We recommend selecting one of our 'Signature Required' delivery services to ensure the goods are delivered and received. We will not be responsible for the goods once they have been delivered to the address specified on the order.

If your order is confirmed as lost by the shipping provider and after their investigation process is complete, we will replace your order only. If the items are no longer required please return them to us using the freepost returns label and ensure you obtain proof of postage from the post office. If the items are out of stock we will process a refund.

 

OWNERSHIP

You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods.