Privacy and Cookies Policy

PRIVACY POLICY

This Privacy Policy describes in detail who is responsible for the personal information that we collect about you, what personal information we collect, how we will use such personal information, who we may disclose it to and your rights and choices in relation to your personal information.

1.2              In this Privacy Policy:

1.2.1           References to we, us or our means ME+EM, a limited company registered in England and Wales, company number: 5686460, whose registered office is  21 Connaught Street, London W2 2AY.

1.2.2           References to you or your means the person accessing and using the Website (as defined below).

1.2.3           References to the Website means the website found at www.meandem.com; and

1.2.4           Personal information is information that is about you and which identifies you.



2.            WHO IS RESPONSIBLE FOR THE PERSONAL INFORMATION THAT WE COLLECT?

2.1          We are the controller for the purpose of data protection law, in respect of your personal information collected via the website.

2.2          If you have any questions regarding this Privacy Policy or the way we use your personal information, please contact our Data Protection Officer on data@meandem.com, or call 03456 800 975.



3.            WHAT PERSONAL INFORMATION DO WE HOLD ABOUT YOU?

3.1          The personal information we collect includes:

3.1.1        Information that you provide to us:

 

Type of Personal Information

 Information collected

Contact information

Name, address, email and telephone number.

General information

Gender, date of birth, marital status.

Marketing preferences and website activities

Marketing preferences or responses to voluntary surveys

To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communication and activity on our website. Please see cookie policy for more information.

  

This information may be provided:

(a)      In the course of communications between you and us (including by phone, email, and website site tracking).

(b)      via our social media pages, other social media content, tools and applications.



4.            HOW DO WE USE THE PERSONAL INFORMATION WE COLLECT ABOUT YOU?

4.1          Your personal information may be used by us, our employees, service providers, and disclosed to selected third parties for the following purposes:

4.2          We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy. We also work with Experian and I-behaviour in the same capacity.


If you do not wish to share this information please call us on 0345 800 975, or email us at enquiries@meandem.com, you can also contact us at any time to be unsubscribed from any marketing activity.

If you would like to stop all unsolicited postal communications, we suggest that you register with the Mailing preference service (MPS). For more information please visit their website www.mpsonline.org.co.uk

4.3              We may also disclose your personal information to other third parties, for example:

4.3.1           In the event that we sell or buy any business or assets we will disclose your personal information to the prospective seller or buyer of such business or assets;

4.3.2           If we or substantially all of our assets are acquired by a third party (or are subject to a reorganisation within our corporate group), personal information held by us will be one of the transferred assets; and

4.3.3           If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our the agreements concerning you (including agreements between you and us).

Type of third party 

General

Our service providers

Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you (for example: payment services provider, printing, advertising service providers etc.

Our professional advisers

Including accountants, lawyers and other professional advisers that assist us in carrying out our business activities.

Government authorities and third parties involved in court action

External agencies and organisations (including the police and other law enforcement agencies) for the purpose of complying with applicable legal and regulatory obligations.



5.            WHERE WILL WE TRANSFER YOUR PERSONAL INFORMATION?

5.1          [We will only process your personal information within the European Economic Area (EEA).] 

[OR]

5.2          [If we transfer personal information outside the European Economic Area (EEA), we will implement appropriate and suitable safeguards to ensure that such personal information will be protected as required by applicable data protection law].

5.3          For further information as to the safeguards we implement, please contact our Data controller on data@meandem.com, or call 03456 800 975.



6.            HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION

6.1          We will keep it until you inform us otherwise.

6.2          Please note that the above retention period may be extended where we need to preserve and use personal information for the purposes of bringing or defending a legal claim.  In such cases, we will continue to hold and process your personal information for as long as is necessary to deal with the legal proceedings.



7.            YOUR RIGHTS

7.1          You have certain rights with respect to your personal information.  The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights. 



8.            UNDER DATA PROTECTION LAW, IT IS CONSIDERED A LEGITIMATE BUSINESS INTEREST FOR US TO USE OUR CUSTOMERS' DETAILS FOR DIRECT MARKETING, YOU CAN UNSUBSCRIBE AT ANYTIME BY EMAILING US AT data@meandem.com, OR CALL US ON 03456 800 975.

8.1          You can exercise these rights using the contact details below.

 

Summary of your rights

Who to contact

Right of access to your personal information

You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions. 

data@meandem.com

Right to rectify your personal information

You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.

 data@meandem.com

Right to erasure of your personal information

You have the right to ask that your personal information be deleted in certain circumstances.  For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.

data@meandem.com

Right to restrict the use of your personal information

You have the right to suspend our use of your personal information in certain circumstances.  For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.

data@meandem.com

Right to data portability

You have the right to obtain your personal information that you provided to us in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of the personal information you provided is based on your consent or for the performance of a contract with you, and when the use of your personal information is carried out by automated (i.e. electronic) means.

data@meandem.com

Right to object to the use of your personal information

You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, which includes profiling to the extent it relates to such direct marketing.

data@meandem.com

Right to object to decision which is based solely on automated processing

You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention.

data@meandem.com

Right to withdraw consent

You have the right to withdraw your consent at any time where we rely on consent to use your personal information.

data@meandem.com

Right to complain to the relevant data protection authority

You have the right to complain to the relevant data protection authority, which is in the case of us, the Information Commissioner's Office (ICO), where you think we have not used your personal information in accordance with data protection law. The ICO's contact details are:

Information Commissioner's Office

Wycliff House

Water Lane

Wilmslow

Cheshire

SK9 5AF

data@meandem.com



9.            THIRD PARTY LINKS

9.1          The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for how they handle your personal information. When you leave our Website, we encourage you to read the privacy notice of every website you visit.


10.            CHANGES TO OUR PRIVACY POLICY

Any changes we make to this Privacy Policy in the future will be posted on this page. The updated Privacy Policy will take effect as soon as it has been updated or otherwise communicated to you.



This Privacy Policy was last updated on 23rd July, 2018.

 



 



COOKIES POLICY

               INTRODUCTION

1.1          Cookies are small text files stored on your device when you access most websites on the internet or open certain emails. Amongst other things, cookies allow a website to recognise your device and remember if you've been to the website before. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies e.g. tags, pixels, and website analytics tracking. Cookies can be read by the originating website on each subsequent visit and by any other website that recognises the cookie.

1.2          In this cookies policy references to:

1.2.1       Weus or our means ME+EM, a limited company registered in England and Wales, company number: 5686460, whose registered office is  21 Connaught Street, London W2 2AY

1.2.2       You mean the person accessing and using the Website (as defined below); and

1.2.3       Website means www.meandem.com

1.3          The Website uses cookies in order to make the Website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the Website is used. We also use cookies to ensure that our online adverts reflect the interests of web users.

2.             INFORMATION ON THE COOKIES THAT WE USE

Cookie Type[1]

Description

Use on our Website

Strictly necessary cookies

These cookies are required for the operation of the Website.

If you block these cookies we cannot guarantee access to the services provided through the Website or be sure how the Website will perform during your visit.

We use these cookies to:

·       Remember your preference as to whether you wish to allow us to store cookies on your device.

·       Remember selections or information you have entered when you navigate to different pages during your visit, including any items added to your shopping basket.

·       Remember your preferred geographical region for the Website.

Analytical / performance cookies

These cookies allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This assists us in improving the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

This including Google Analytics, Google tag manager, Facebook tracking pixel and Criteo.

We use these cookies to:

·       Monitor and provide statistics on how the Website is used.

·       Help us improve the Website by measuring any errors that occur.

Functionality cookies

Functional cookies allow the Website to remember choices you make such as your user name, log in details or language preferences, and any customisations you make to pages on the Website during your visit.

If you block these cookies certain features and services may be affected and we cannot be sure how the Website will perform during your visit.

We use these cookies to:

·       Store your preferences, for example whether you wish to view products in a list or a grid.

·       Remember your preference as to whether you wish to allow us to store cookies on your device.

 

2.1          Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

3.            OTHER TECHNOLOGIES

Pixel Tracking

3.1          Certain pages on the Website and our e-mails contain pixel tags (also referred to as web beacons, web bugs, tracking pixels, java tags and clear gifs) that allow us and our advertisers or service providers to:

3.1.1       Customise communications that we send to you and content provided to you on our Website;

3.1.2       Collect usage statistics on the use of the Website and our e-mails; and

3.1.3       Collect statistics regarding the way you use our website and interact with e-mails that we sent to you.

4.            HOW TO TURN OFF COOKIES

4.1          You can choose to restrict or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org  and www.youronlinechoices.eu. Please note that certain cookies may be set as soon as you visit the Website, but you can remove them using your browser settings.

4.2          However, please be aware that restricting or blocking cookies set on the Website may impact the functionality or performance of the Website, or prevent you from using certain services provided through the Website. It will also affect our ability to update the Website to cater for user preferences and improve performance.



This Cookies Policy was last updated in 23rd July 2018.