International Shipping

 
All delivery dates that we give are only for your guidance and apply to working days only (excluding Bank Holidays). We will not be responsible if your order is delivered late.
 

INTERNATIONAL SHIPPING

We offer a Standard International Delivery Service (10-15 days) for non-UK addresses charged at the following rates. The relevant International Shipping charge will automatically be added to your shopping bag when you input your Shipping Address details and select the correct country.

Europe £15
Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gilbraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Romania, Czech Republic and Vatican City.

Rest of the World £20
Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Saudi Arabia, Singapore, South Africa, United Arab Emirates, United States of America, and Virgin Islands.

Please Note: We cannot deliver to a PO Box, we can only deliver to a property address and cannot despatch your order without a local contact number for delivery. The phone number is required in order for customs to contact you regarding Tax/Duty charges if applicable.

Please do not hesitate to contact Customer Care by emailing enquiries@meandem.com or call us on 08456 800 975.

RETURNS POLICY

All items must be returned within 28 days of receipt of the order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all ME+EM garment tags and labels attached. 

We regret that ME+EM is unable to provide Free Returns for International orders and Store purchases. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt.
International customers must clearly mark their return packages ‘British Return Goods’ with a domestic sale value of £0.00, as your returned items are not applicable to Duty once they reach the UK.

Once we have received your returned item(s) at our warehouse, we will send you an email to confirm receipt of the returned goods.

We will then inspect the returned item(s) and providing the order has been sent back as per the ME+EM Returns Policy, we will process your return request within 14 days of receipt of the returned goods and will send you further email notification to confirm this.

ME+EM WAREHOUSE RETURN ADDRESS:
ME+EM c/o Clipper Logistics
43 Suez Road
Enfield
EN3 7SN
United Kingdom

Visit the Returns + Exchanges page for further information.

  

TAXES

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). We automatically deduct UK VAT for orders being delivered outside of the European Community.  Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat

SHOP SAFE

To help ensure that your shopping experience is safe, simple and secure, ME+EM uses Secure Socket Layer (SSL) Technology. We process all payments using HSBC secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.

 

FAILED DELIVERY

We will deliver the goods to the address for delivery that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and which we will deliver to is incorrect. We recommend selecting one of our 'Signature Required' delivery services to ensure the goods are delivered and received. We will not be responsible for the goods once they have been delivered to the address specified on the order.

 

OWNERSHIP

You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods.